Refund policy

Who sells to you. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's buyer terms apply to payments, billing, tax, and refunds: paddle.com/legal/checkout-buyer-terms.

Fourteen days, no reason needed. Any Wellworn subscription payment (Pro or Team, monthly or yearly, including a renewal) and any credit pack can be refunded in full within 14 days of the charge. You do not have to explain why.

How to ask. Email support@wellworn.dev with the email you used at checkout, or use Paddle's own form at paddle.net with your order number. Refunds are issued by Paddle to the original payment method, usually within 5 to 10 business days depending on your bank.

After 14 days. Later requests are reviewed case by case; a service outage on our side or a duplicate charge is always refunded. Cancelling a subscription stops the next charge and keeps access until the end of the paid period.

What a refund undoes. A refunded subscription returns the organization to the free tier immediately. A refunded credit pack removes the unused credits; credits already consumed are not charged for separately.

Free tiers. The no-key tier and the free key involve no payment and nothing to refund.